Our Services
Managed Solutions
Penta Consulting Managed Solutions is where a Penta team manages a technical project end-to-end on behalf of a client.
Tailored Technology Solutions
Rather than talent, this service delivers outcomes. We either take business-as-usual tasks out of the hands of internal teams to free them to work on other projects or delivers a one-off project perhaps beyond internal skillsets and without having to hire.
Our clients often use this service to free up their team to focus on more strategic projects, to implement a new technology, reduce costs by extending end of life systems or increase overall productivity with the added capability.
Free Up Internal Teams
Take business-as-usual operations, support activities, or specialist projects off your team's plate. Our managed solutions allow internal resources to focus on strategic priorities while we handle delivery, support, and ongoing management.
Extend the Life of Legacy Systems
Software always evolves, vendors constantly issue updates, and vendors stop releasing fixes. End-of-life technology is a real problem. And when you reach the end of the product lifecycle, traditional support models are often limited. We offer two potential options. We can either work on extending the life of legacy tech with maintenance and patching, often saving significant money. Or we can manage the implementation of replacement or upgraded technologies. This single solution, with a single point of contact is often the preferred solution to managing multiple OEM touchpoints.
Implement New Technology
Accelerate transformation with experienced teams that manage technology deployments from planning through to delivery. Whether introducing new platforms, upgrades, or complex infrastructure projects, we provide the expertise needed to deliver with confidence.
Multivendor
Support
As a global support partner to all major vendors, we work with operators to provide tailored support to extend in-house teams and help customers reach their goals.
Our managed solutions portfolio helps operators and service providers to implement new technology, improve efficiency, reduce operating costs and drive innovation.
We can provide:
- 24/7 Multivendor Remote Technical Support
- 24/7 Onsite Technical Support
- Training and Knowledge Competence Transfer
Benefits:
- Up to 30-40% OPEX reduction on Technical Support costs
- Centre of expertise around top 10 telecom OEMs and top 5 IT OEMs
- Tailored remote technical support solutions
- Product support for over 250+ OEM product lines
- Highest calibre of staff (ex-vendor, 10-15 years +)
- Ideal for situations where operators undergo a network swap or decide to prolong the life of equipment
Managing & Mitigating Risk
Penta Consulting acts as a force multiplier for your internal teams, giving you the flexibility and time to make the right long term decision.
Software Bugs
New bugs that have not been pre-identified can be detrimental to troubleshooting progress. Our teams are skilled in applying unorthodox workarounds to bypass bugs that would otherwise need vendor intervention to be patched.
Software Upgrades/Patches
For legacy systems this is not usually an issue as equipment is already end of life. A patch only agreement with the vendor can also be an option in cases where the install base is not yet end of life. If an upgrade or patch file is provided to us, our teams can apply this as required.
Hardware Issues
We work with a number of trusted hardware partners that can repair or replace failed hardware components. Penta can evaluate your estate and then either replenish or even provide a stockpile of critical spares if not already available which would mitigate any downtime caused by faulty hardware.
Microsoft Legacy Support
Many organisations still rely on Microsoft technologies that are no longer supported, creating growing security, compliance and operational risks. Penta’s Microsoft Legacy Support service helps you protect critical systems, maintain business continuity and reduce exposure while you plan and execute your modernisation journey. Rather than choosing between support and transformation, we help you do both.
Through a fully managed service, we provide expert support, monitoring, risk management and migration guidance across end-of-life Microsoft environments. Whether you need to extend the lifespan of legacy systems, create a clear migration roadmap, or bridge the gap until modern platforms are implemented, Penta enables you to protect today’s operations while preparing for tomorrow’s technology landscape
Case Studies
A sample of case studies for Managed Solutions. If you don't find what you're looking for below, please ask whether we we have an industry or specific skill area you're looking for.
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