Our client needed to scale its European Network Operations Centre (NOC) in Krakow, Poland. Lacking internal capacity, they required a partner to handle day-to-day contractor management across technical roles (networking, cybersecurity, data analytics) and project management.
The Solution
Penta Consulting implemented a Managed Service SOW with defined SLAs and joint governance. Beyond recruitment and payroll, the service includes: an on-site Ops Manager, proactive hiring, retention, and onboarding/training as well as team motivation initiatives. The model provided predictable costs and the flexibility to scale staffing based on demand.
Due to its success, the service has expanded into Security, Cloud Operations, and Service Transition departments.
Case Studies
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